When your furnace is on the fritz, a dozen doubts and questions may run through your mind. “What’s wrong now? How do I get it to work? Who do I call? How much will it cost?” and more. Suddenly, the quality and integrity of the company you invite into your home to assess and solve the HVAC problem becomes a principal factor. Use the following tips to narrow your field of companies and ensure you receive the quality customer service you deserve.
Testimonials and Reviews
You can find out a lot of information about companies these days with a few simple searches on the Internet. Many companies with websites may have a “Testimonials” page to browse. There are other Internet resources to research, such as Google reviews and Angie’s List, that offer customer reviews. Your local Better Business Bureau provides reviews from actual customers, in addition to their popular rating system.
Years of Service
Quality matters, but so does quantity in terms of years in business. Why go with a rookie company when there are many veteran companies to choose from?
If pricing is a factor when considering hiring a newer company, bear in mind that your HVAC system is only going to work as well as the quality of skills and customer service your HVAC company and technician bring to the table. Invest your time and resources in an HVAC company with a proven track record.
Business Best Practices
There are a few red flags to watch for. If a company asks you to pull permits, buyer beware! The individual may not be licensed. If an HVAC company doesn’t provide you contact information to confirm that their insurance policies are up to date, move on to the next prospect.
The Fine Print
From the free estimate to the work order contract, get everything in writing! It’s for your own protection and clarification of work to be performed, replacement parts, workmanship guarantees and manufacturer warranty.
For the best results, contact the experts at Air Assurance. We’ve provided superior customer service for our Broken Arrow customers for more than 30 years!
Our goal is to help educate our customers in the Tulsa and Broken Arrow, Oklahoma area about energy and home comfort issues (specific to HVAC systems). For more information about quality HVAC companies and other HVAC topics, download our free Home Comfort Guide or call us at 918-217-8273.
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